Booking / Cancellation & Refund policy:
Queenstown Fishing requires full payment up front to confirm all bookings (unless you have a prior signed agent contract)
Cancellation period is 30 days before date of tour/charter. If your booking is within the 30 day period prior to tour/charter date and the customer or any agent requests a cancellation or reschedule no refund will be offered.
Cancellations made by the captain/guide due to bad weather or circumstances beyond our control will first result in offering an alternative date for tour/charter if no alternative can be found then a full refund will be issued. (This cancelation will only be made at the captains/guides discretion)
No other refunds will be offered within 30 days of date of tour/charter. NO REFUND for no shows or missed departures.

Terms & Conditions: Both the operator and any agent (including their respective employees, agents, officers and directors) exclude, to the fullest extent possible under law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the guest or any person associated with the guest in relation to the booked activity. All activities have elements of risk and all guests undertaking any activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded. The operator reserves all rights to cancel any activity at its discretion for (but not limited to) any of the following reasons: a) waterway, road or weather conditions; b) lack of numbers participating in the activity; c) unsuitability of Guest(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a Guest unsuitable or unfit to participate in the activity; d) any other circumstances which are beyond the reasonable control of the operator. All guests agree to adhere to any instructions in relation to the activity from the operator at all time.

These terms are subject to rights and remedies you have under the Consumer Guarantees Act 2003.