Terms And Conditions

BOOKING POLICY

  • A minimum deposit of 30% is required to confirm all bookings.
  • The remaining balance is due no later than 30 days prior to the date of your charter or fishing experience.
  • For bookings made within 30 days of the charter date, full payment is required at the time of booking.
  • If you have a signed agent contract, payment is due 7 days from the date of invoice.
  • Failure to make full payment by the due date will result in cancellation of your booking.
  • A valid booking voucher is required to confirm your reservation. If you do not have a voucher, you do not have a confirmed booking.

BOOKING ACCURACY AND DATE RESPONSIBILITY

  • It is the customer’s responsibility to ensure all booking details, including the date and time, are correct at the time of booking.
  • If any booking details are incorrect, the customer must notify Queenstown Fishing within 24 hours of receiving the booking confirmation. Corrections requested within this period may be made without penalty, subject to availability.
  • After this 24-hour period, all customer-requested changes will be handled in accordance with the Cancellation and Rescheduling Policy below.

AGENT BOOKINGS

  • A valid booking voucher must be supplied for all agent bookings.
  • Rates apply as per the version provided at the time of booking confirmation.
  • Confirmed bookings will be honoured at the agreed rate at the time of booking.

VOUCHER VALIDITY AND SEASONAL RATES

  • All vouchers are valid for 3 years from the date of issue, in accordance with New Zealand consumer law.
  • Vouchers must be redeemed within this period.
  • Vouchers hold a monetary value only and do not guarantee specific pricing beyond the season in which they were issued.
  • If a booking is made or rescheduled into a new season, current season rates will apply.
  • Any price difference must be paid prior to confirmation of the new booking.
  • Gift vouchers are non-refundable but may be transferred to another person.

CANCELLATION AND RESCHEDULING POLICY

  • Cancellations and rescheduling requests must be made in writing.
  • For cancellations received more than 30 days before departure, the 30% deposit will be refunded less:

    • any credit-card processing fees
    • any booking-system fees
    • a $100 cancellation administration fee to cover booking, communication and refund-processing costs.
  • For cancellations received within 30 days of departure, no refund will be issued. This includes no-shows and missed departures.
  • Within 30 days of departure, bookings cannot be rescheduled or materially changed without written approval from Queenstown Fishing. This includes changes to the date, departure time, duration or booked fishing experience.
  • Queenstown Fishing may agree to one such change as a courtesy, subject to availability. Any increase in price must be paid, while a reduction in duration or booking value will not qualify for a refund or credit.
  • Any further customer-requested change will be treated as a cancellation of the confirmed booking. The cancellation conditions above will apply, and any replacement booking must be made separately.
  • If Queenstown Fishing cancels due to unsafe weather, water conditions, mechanical failure or other operational circumstances, guests will be offered the option to reschedule or receive a refund of the amounts paid.
  • We strongly recommend comprehensive travel insurance to cover unexpected changes to travel plans.

MINIMUM NUMBERS (SHARED CHARTERS)

  • Shared charters require minimum passenger numbers to operate.
  • If minimum numbers are not met, guests will be offered:

    • an alternative departure time
    • a private charter upgrade
    • or a full refund.

ILLNESS OR MEDICAL CANCELLATION

  • A doctor’s certificate must be provided at least 24 hours prior to departure.
  • A trip credit or partial refund may be offered at our discretion, subject to:

    • a $100 administration fee
    • the 30% deposit being retained
    • any card or booking fees being non-refundable.
  • We strongly recommend that all guests obtain comprehensive travel insurance.
  • If rescheduling within 30 days, the full advertised rate will apply.

TERMS OF SERVICE

  • All payments are due within 7 days of invoice unless otherwise stated.
  • Please include your booking reference or invoice number as the payment reference.
  • A 3% credit-card processing fee applies to online payments.

CHILD POLICY

  • Children aged 6–12 years are charged at the child rate on lake charters only.
  • River and backcountry experiences are charged at the standard adult rate.
  • Children aged 10 years and under must wear a life jacket at all times.

USE OF IMAGES

  • Queenstown Fishing reserves the right to use any photos or videos taken during charters for promotional purposes.

LIABILITY AND RISK

  • Participation is at the guest’s own risk.
  • Queenstown Fishing accepts no liability for any loss, damage or injury incurred.
  • Activities involve inherent risks, and participation is voluntary.
  • We reserve the right to cancel or alter any activity due to:

    • weather or water conditions
    • insufficient numbers
    • safety concerns
    • events beyond our control.
  • Guests must follow all safety instructions provided by staff.

FORCE MAJEURE

  • Queenstown Fishing shall not be liable for failure or delay due to events beyond our control.
  • These may include:

    • severe weather or water conditions
    • natural disasters
    • government restrictions
    • transport disruptions
    • mechanical failure
    • or other unforeseen circumstances.
  • Where possible, guests will be offered an alternative date or solution.

PRICING AND SURCHARGES

  • All prices are listed in New Zealand Dollars (NZD).
  • A 15% surcharge applies on all New Zealand public holidays.
  • Any applicable surcharge will be added to the booking total at the time of booking.
  • Queenstown Fishing reserves the right to apply a fuel surcharge where exceptional fuel-cost increases occur.