Terms & Conditions

Booking Policy

• A minimum deposit of 30% is required to confirm all bookings.

• The remaining balance is due no later than 30 days prior to the date of your charter or fishing experience.

• For bookings made within 30 days of the charter date, full payment is required at the time of booking.

• If you have a signed agent contract, payment is due 7 days from the date of invoice.

• Failure to make full payment by the due date will result in cancellation of your booking.

• A valid booking voucher is required to confirm your reservation. If you do not have a voucher, you do not have a

confirmed booking.

 

BOOKING ACCURACY & DATE RESPONSIBILITY

• It is the customer’s responsibility to ensure all booking details, including date and time, are correct at the time of booking.

• If an incorrect date is selected, the customer must notify Queenstown Fishing within 24 hours of receiving the booking confirmation to be eligible for a reschedule without penalty.

• After this 24-hour period, all bookings are considered final. Any requested changes due to incorrect date selection will be treated as a cancellation, and no refund will apply.

• A new booking will be required at full cost for any rescheduled trip, subject to availability.

 

Agent Bookings

• A valid booking voucher must be supplied for all agent bookings.

• Rates apply as per the version provided at the time of booking confirmation.

• Confirmed bookings will be honoured at the agreed rate at the time of booking.

 

Voucher Validity & Seasonal Rates

• All vouchers are valid for 3 years from the date of issue, in accordance with New Zealand consumer law.

• Vouchers must be redeemed within this period.

• Vouchers hold a monetary value only and do not guarantee specific pricing beyond the season in which they were

issued.

• If a booking is made or rescheduled into a new season, current season rates will apply.

• Any price difference must be paid prior to confirmation of the new booking.

• Gift vouchers are non-refundable, but may be transferred to another person.

 

Cancellation & Rescheduling Policy

• All deposits are non-refundable, except when the charter is cancelled due to weather conditions or circumstances

beyond our control.

• Cancellations made by guests will result in the forfeiture of the 30% deposit.

• No refunds will be issued for cancellations within 30 days, no-shows, or missed departures.

• Cancellations will be assessed at the sole discretion of the captain/guide on the day of the charter.

 

Minimum Numbers (Shared Charters)

• Shared charters require minimum passenger numbers to operate.

• If minimum numbers are not met, guests will be offered:

• alternative departure time

• private charter upgrade

• or full refund

 

Illness or Medical Cancellation

• A doctor’s certificate must be provided at least 24 hours prior to departure.

• A trip credit or partial refund may be offered at our discretion, subject to:

• $100 administration fee

• 30% deposit retained

• any card or booking fees being non-refundable

We strongly recommend all guests obtain comprehensive travel insurance. If rescheduling within 30 days, the full

advertised rate will apply.

 

Terms of Service

• All payments are due within 7 days of invoice unless otherwise stated.

• Please include your booking reference or invoice number as the payment reference.

• A 3% credit card processing fee applies to online payments.

 

Child Policy

• Children aged 6–12 years are charged at child rate on lake charters only.

• River and backcountry experiences are charged at the standard adult rate.

• Children aged 10 years and under must wear a life jacket at all times.

 

Use of Images

• Queenstown Fishing reserves the right to use any photos or videos taken during charters for promotional purposes.

 

Liability & Risk

• Participation is at the guest’s own risk.

• Queenstown Fishing accepts no liability for any loss, damage, or injury incurred.

• Activities involve inherent risks, and participation is voluntary.

• We reserve the right to cancel or alter any activity due to:

• weather or water conditions

• insufficient numbers

• safety concerns

• events beyond our control

• Guests must follow all safety instructions provided by staff.

 

Force Majeure

• Queenstown Fishing shall not be liable for failure or delay due to events beyond our control.

• These may include:

• severe weather or water conditions

• natural disasters

• government restrictions

• transport disruptions

• mechanical failure

• or other unforeseen circumstances

• Where possible, guests will be offered an alternative date or solution.

 

Fuel Surcharge

• Queenstown Fishing reserves the right to apply a fuel surcharge per person due to fluctuating fuel costs.

• Any surcharge will be advised at the time of booking and removed once fuel prices stabilise.